Dedication and Daily Impact: 2026 Survey Results Are In!

At the heart of everything we do is a simple question: How can we make your workday better? We recently wrapped up our latest client satisfaction survey, and to say we are thrilled by the results would be an understatement. Thanks to your feedback, we have some incredible milestones to celebrate and a clear map of where we’re headed next.

Here is a quick look at what you told us.

🚀 The Daily Habit

We don’t just want to build software; we want to build tools that genuinely make your life easier. This year, 94.7% of respondents said they find our products helpful on a daily basis.

That is a massive leap from the steady 87% we saw in both 2024 and 2025. Knowing that our tools have become an indispensable part of your morning routine is the ultimate motivation for our product team.

🏆 Your Favorite Tools

While we love all our products equally, you definitely had some clear favorites this year. The top three most helpful products, according to your votes, are:

The Mobile App (Keeping you connected on the go)

From our Clients:

• “I like the instant push notifications to all mobile users”
• “It’s easy to send mobile communications to app users”
• “Communication is easier with patrons on mobile app”
  

Sales CRM (Driving your growth and pipeline)

From our Clients:

• “We use it on a daily basis”
• “Our team would not be successful without it”
• “The program makes viewing sales progress simple”

Audience Creation & Segmentation (Helping you target with precision)

From our Clients:

• “The Audience Creator is essential for targeting the right customers”
• “We use the Fan Data Platform for fan segmentation frequently”
• “I like that I can create and filter an audience list for targeted emails”
  

📈 More Likely to Recommend

We are also proud to report that our overall Recommendation Score landed at 81.4%. Word-of-mouth is everything to us, and knowing you feel more confident than ever recommending us to your peers is the highest compliment we can receive.

🌟 Shoutout to Our Support Superstars!

While great tech is important, we know it’s the people behind the tech that make the real difference. We asked for your thoughts, and you flooded us with love for our client success team.

A Note From Our Team: Thank you to everyone who took the time to share their thoughts with us. Whether you gave us a glowing review or told us where we can improve, we are listening. Here's to making the rest of the year even better!

We have so many exciting things coming up for the rest of 2026! Subscribe to our email list to get information about our next webinar, helpful fan engagement tips, and the latest FanThreeSixty news.